ArekiboCare Tiers
ArekiboCare offers three-tiered support options designed to provide your businesses with scalable and reliable care solution.
Each tier is structured to meet different levels of operational needs, from essential technical assistance to comprehensive, hands-on strategic support. ArekiboCare ensure that your businesses can choose the level of support that aligns with your digital strategy and operational demands.
Our tiers - Essential, Progressive & Advanced
The Essential package provides core maintenance, security updates, and baseline monitoring to ensure platform stability. The Progressive package builds on this with proactive monitoring, performance optimisation, and enhanced support. The Advanced package delivers advanced security, custom enhancements, and priority support to maximise platform efficiency and business impact.
| Feature | Essentials | Progressive | Advanced |
|---|---|---|---|
| Helpdesk (issue management & triage) | Included | Included | Included |
| Defined Service Levels | Included | Included | Included |
| Defined Availability | Included | Included | Included |
| 24/7/365 Monitoring | Included | Included | Included |
| 24/7/365 Response & Mitigation | Included | Included | |
| Infrastructure Patching | Included (Scheduled) |
Included (Proactive) |
Included (Continuous) |
| Platform/Application Patching (current version) | Included (Security Patches) |
Included (Feature & Security) |
Included (Full Lifecycle) |
| Backups, Business Continuity, and Disaster Recovery | Included (Standard) |
Included (BC/DR Strategy) |
Included (Fully Managed DR) |
| Security Posture Management | Included (Standard) |
Included (Advanced) |
Included (Enterprise-grade) |
| CMS/DXP Version Upgrades | Included (Major Releases) |
Included (All Versions & Custom Migrations) |
|
| Single Point of Contact / Full vendor operational management | Included | Included | |
| Browser Compatibility Preservation | Included | Included (incl. legacy support) |
|
| Business User Support (e.g. CMS User Support) | Included |
||
| Information Requests / Ad-hoc Reports | Included |
||
| Enhancements / Change Requests | Included (Scoped) |
Included (Ongoing & Custom) |
|
| Consulting Services | Included |
Included (Strategy, Innovation, Full Advisory) |
|
| On Demand Resources | Included |
||
| Compliance & Governance | Included |