FAQs

What is ArekiboCare?

ArekiboCare is a fully managed service for websites and digital platforms. We provide infrastructure management, security, updates, and support to ensure your digital services run smoothly and securely. Additionally, we offer ongoing support to help you grow and evolve your website.

Who is this service for?

ArekiboCare is designed for businesses, public sector organisations, and institutions that need expert website management without maintaining an in-house team. Our services benefit businesses that require reliable security, hosting, performance monitoring, and ongoing support.

Do you provide support around the clock?

Our 24/7 managed services provide continuous monitoring, security updates, and emergency response for critical issues. Depending on your plan, we offer around-the-clock support to ensure your website is always available and secure.

What types of businesses benefit the most from your managed services?

• E-commerce businesses requiring high uptime and security
• Corporate websites that need seamless updates and maintenance
• Public sector organisations requiring compliance and security monitoring
• Media and publishing companies needing performance optimisation
• Any business looking to reduce IT overhead and ensure website reliability

How does your service differ from traditional IT support?

Traditional IT support is often reactive and not tailored for the complexities of digital platforms. ArekiboCare is a proactive, fully managed service, backed by specialist expertise, that continuously monitors, updates, and optimises your website to prevent issues before they happen.

Do you offer global support, or is it region-specific?

Yes, we offer global support. Our team works with clients worldwide, ensuring their digital services are managed efficiently, regardless of location.

What are the key benefits of ArekiboCare?

• Fully managed service – No need for in-house technical expertise
• Enhanced security – Regular updates, monitoring, and vulnerability management
• Performance optimisation – Ensuring fast load times and stability
• Scalability – Services that grow with your business
• Peace of mind – Reliable, expert management of your digital assets

Can ArekiboCare help improve website performance and scalability?

Yes, we continuously monitor and optimise website performance, ensuring fast load times and seamless scalability as your business grows.

How do we onboard with your managed services?

Onboarding with our managed services is a structured process designed to integrate your website seamlessly into our system. To get started, we’ll need hosting details, website access, and a list of key requirements. The setup process typically takes anywhere from a few days to two weeks, depending on the complexity of your site

Can you take over management from our current provider seamlessly?

Yes, we manage the transition with minimal disruption, following a structured onboarding process. Our team works closely with your current provider to ensure a smooth handover of systems, access, and documentation, allowing for a seamless continuation of service without downtime or security risks.

What aspects of managed services do you handle?

We manage hosting, security, updates, performance optimisation, and ongoing support, ensuring your website runs efficiently.

What types of hosting solutions do you support?

We support cloud hosting, dedicated servers, and hybrid hosting environments to meet various business needs.

Do you provide cloud hosting management (AWS, Azure, Google Cloud, etc.)?

Yes, we manage cloud hosting solutions on major platforms like AWS, Microsoft Azure, and Google Cloud.

Can you manage third-party software licenses on our behalf?

Yes, as part of our service, we manage third-party software licenses, including CMS, security tools, and cloud-based applications. We act as a single point of contact, streamlining communication and handling all aspects of website operations, so you don’t have to coordinate with multiple service providers.

Do you offer security monitoring and incident response?

Yes, we provide 24/7 security monitoring, real-time threat detection, and rapid incident response to protect your website from cyber threats. Our approach includes automated alerts, forensic analysis, and mitigation strategies to minimise risk and ensure a swift recovery from security incidents.

Can you help with performance optimisation for websites and applications?

Yes, as part of our managed service, we continuously monitor and optimise website and application performance. We enhance speed, responsiveness, and scalability through caching, content delivery networks (CDNs), server tuning, and code optimisations. Our proactive approach ensures your digital platform remains fast, efficient, and capable of handling increasing traffic and evolving business needs.

Do you handle domain name and SSL certificate management?

Yes, we manage domain renewals, SSL certificate installations, and ongoing certificate monitoring.

Do you provide CMS (WordPress, Drupal, etc.) maintenance and updates?

Yes, we ensure CMS updates, plugin maintenance, and security patches are applied regularly.

What happens if my website needs custom development or feature enhancements?

We offer development support for new features, integrations, and UI/UX improvements.

Can ArekiboCare help with website migrations?

Yes, we provide seamless migration services with minimal downtime.

Do you support multiple websites or digital platforms under one contract?

Yes, we offer multi-site management within a single service agreement.

What is your average response time for critical issues?

We provide rapid response times for critical issues, with exact timing dependent on your service level agreement (SLA).

Do you have a guaranteed SLA (Service Level Agreement)?

Yes, we offer a defined SLA that outlines guaranteed response times, resolution times, and support coverage.

How do you handle urgent support requests?

Urgent requests are prioritised through our 24/7 monitoring and support channels. Our team responds immediately, assessing the issue, providing rapid resolution, and keeping you informed throughout the process. Critical incidents are escalated as needed to ensure minimal disruption to your services.

How do you communicate with clients—email, phone, chat, or ticketing system?

We communicate via email, phone, chat, and our dedicated client portal.

What kind of reporting and insights do you provide?

We offer performance reports, security updates, and analytics insights.

Can we customise the level of support based on our business needs?

Yes, we offer flexible support packages based on your specific needs.

Do you provide proactive website monitoring and alerts?

Yes, we monitor uptime, security threats, and performance in real time.

Is there a limit to the number of support requests we can make?

Support request limits depend on your chosen service plan.

Do you require long-term contracts?

No, we offer flexible contract options to suit your business needs.

What happens if we need to scale our services up or down?

We provide scalable plans that allow you to adjust services as needed.

Are there any hidden fees or additional costs?

No, we provide transparent pricing with no hidden fees.

Can I switch plans if my needs change?

Yes, we offer plan flexibility to accommodate evolving business requirements.

Do you offer a free consultation or assessment before signing up?

Yes, we provide an initial consultation to assess your needs.

What is your cancellation policy?

You can cancel services with a notice period, as outlined in your contract.

How do you ensure the security of our data and online properties?

We implement robust security measures, including firewalls, encryption, access controls, and regular security audits. Our approach also includes continuous monitoring, threat detection, and compliance with industry best practices to safeguard your data and online assets from emerging risks.

Are your services compliant with industry regulations (GDPR, HIPAA, etc.)?

Yes, we follow industry standards for security and compliance.

Do you perform regular security audits and vulnerability assessments?

Yes, we conduct routine security assessments to mitigate risks.

Can you assist with compliance documentation and reporting?

Yes, we help with compliance audits and regulatory reporting.

What measures do you take to prevent website downtime?

We use 24/7 monitoring, automated alerts, redundancy, and failover systems to detect and resolve issues before they impact your site. Our proactive maintenance, performance optimisation, and security updates further ensure maximum uptime and reliability.

How do you protect against DDoS attacks and other cyber threats?

We implement advanced DDoS protection, intrusion detection, and real-time monitoring to detect and mitigate threats before they impact your site. Our approach includes web application firewalls (WAFs), traffic filtering, automated threat response, and continuous security updates to safeguard against evolving cyber threats.

Do you provide backup and disaster recovery solutions?

Yes, we offer scheduled, secure backups and rapid recovery solutions to minimise downtime and data loss. Our approach ensures business continuity with automated backups, offsite storage, and tested recovery processes.

What happens if my website is hacked or compromised?

We respond immediately to contain the threat, remove malware, and restore affected systems. We also conduct a security audit to identify vulnerabilities, apply necessary patches, and strengthen defences to prevent future incidents. Our approach prioritises minimising downtime, protecting your data, and ensuring long-term security resilience.