Digital Experience Management - DEM

Track and optimise interactions across all your digital platforms.

Digital Experience Monitoring (DEM) is a comprehensive approach to tracking and optimising user interactions across all digital platforms, ensuring seamless and reliable experiences. Our DEM services proactively identify, diagnose, and resolve issues, safeguarding your digital ecosystem's performance, reliability, and overall user experience.

Our DEM methodology centres on proactive and continuous monitoring, deep user experience insights, and strategic improvements based on data-driven analytics. Our approach is structured to ensure that your digital platforms consistently meet and exceed user expectations.

Our DEM approach includes:

• Real-time performance monitoring - Immediate detection and alerts for disruptions or performance degradation.
• User-centric insights - Detailed visibility into actual user experiences, helping to identify performance bottlenecks and optimise user journeys.
• Incident management - Swift response and effective resolution processes to minimise impact on users.
• Strategic reporting - Comprehensive analytics and regular reports to inform decision-making, drive continuous improvement, and enhance overall digital performance.

According to Gartner, "By 2026, at least 60% of I&O leaders will use DEM to measure application, services and endpoint performance from the user’s viewpoint, up from less than 20% in 2021" (Gartner, Market Guide for Digital Experience Monitoring), underscoring DEM's vital role in modern digital strategy.

Why choose Arekibo for DEM?

Our DEM services deliver measurable benefits to your organisation that include:

• Improved satisfaction - Consistent, high-quality user experiences that foster brand loyalty and positive engagement.
• Reduced risk - Early identification and proactive management of performance issues minimise disruption and downtime.
• Operational efficiency - Real-time monitoring and proactive support streamline issue resolution, freeing your teams to focus on strategic goals.
• Data-driven growth - Actionable insights from detailed analytics to continually refine and optimise your digital presence.

We ensure your digital platforms deliver the best experiences harnessing these comprehensive DEM solutions.

Our DEM products and tools toolset includes:

Arekibo utilises best-in-class DEM solutions to monitor, manage, and optimise your digital experience:

• StatusCake - Continuous uptime and performance monitoring with real-time alerts and analytics.
• PagerDuty - Immediate incident alerts and streamlined management for quick issue resolution.
• Azure Application Insights - Advanced insights into application health and user interactions for precise performance analysis.
• Zendesk - Integrated support management enabling effective communication and response to performance-related issues.
• Google Analytics 4 - User behaviour analytics and insights to optimise user experiences and inform strategic decisions.
• NewRelic - Powerful real-time application monitoring, analytics, and performance tracking across digital services.
• Dynatrace - AI-driven analytics for proactive monitoring, user experience optimisation, and problem resolution.
• AppDynamics - Comprehensive real-time insights into application performance, enabling rapid identification and resolution of issues.
• DataDog - Unified real-time monitoring, analytics, and visibility into your infrastructure, applications, and user experience.
• Splunk - Advanced analytics and robust monitoring capabilities, providing deep insights into performance, security, and user behaviour.