Platform Management
Managed, supported, and current
Platform management focuses on your platform's ongoing operation, monitoring, and optimisation to ensure that your organisation delivers seamless, consistent, and personalised digital experiences across all touchpoints.
With our focus on managing your platform, your global teams can focus on creating individual customer engagement strategies. At the same time, you know the platform is continuously monitored to deliver great performance, always be secure, and have the latest features.
This comprehensive service includes managing integrations with other business-critical systems, such as CRMs and eCommerce platforms. Our proactive management ensures your DXP runs smoothly, scales with demand, and provides users with a cohesive, cross-channel experience.
Investing in platform management allows your business to deliver a superior digital experience, improve customer satisfaction, increase engagement, and drive business growth.
Benefits of platform management
- Continuous innovation - Update your platform with the latest features and technologies to stay ahead in the competitive digital landscape.
- Cost control - We offer fixed-price contracts for managed services, enabling absolute predictability for your management cost.
- Consistent CX - Ensure a unified and seamless experience across all digital channels, improving customer satisfaction and loyalty.
- Optimised performance - Monitor and optimise platform performance to maintain fast load times and high availability.
- Scalability - Scale your digital experience platform to meet growing business demands without compromising quality or performance.
- Personalisation at scale - Deliver tailored content and interactions to users based on data insights, driving engagement and conversions.
- Integration with business systems - Ensure seamless connectivity with other business-critical tools - CRM, CMS, and eCommerce platforms.
- Security & Compliance - Protect your digital presence from security threats and ensure compliance with industry standards and regulations.
- Issue resolution - Detect and address issues before they affect your users, ensuring a smooth digital experience.
Securing your investment with Platform management
Platform management ensures your team can focus on executing your digital strategy and improving customer satisfaction. Here are the benefits for your teams:
- Faster time to market - By handling the technical challenges, your team can launch campaigns, new content, or product updates faster, improving agility and responsiveness to market changes.
- Optimised CX - A managed platform delivers a seamless, consistent digital experience across all touchpoints (websites, apps, social media), enhancing customer satisfaction and your brand.
- Security & Compliance - Your teams benefit from knowing that their campaigns and customer data are secure, as the platform complies with data protection regulations.
- Continuous optimisation - We conduct regular audits, updates, and enhancements to the platform to stay current with the latest updates and new features.
For Finance and Operations teams, platform management ensures cost efficiency, resource optimisation, and operational stability. Here’s how it benefits your team:
- Cost control - Optimise platform costs by managing resources efficiently and avoiding unplanned downtime or maintenance costs.
- Operational continuity - Maintain stable, high-performance digital services that ensure uninterrupted business operations.
- Resource optimisation - Allocate resources efficiently to control the expenditure and budgets.
- Risk mitigation - Proactive monitoring and maintenance reduce the risk of system failures, security breaches and operational bottlenecks.
- Performance reporting - Gain detailed insights into platform performance, helping to inform budgeting and resource planning.
- Avoid unplanned capital expenses: Management removes the risk of large or sudden investments in platform overhauls.
Platform Management helps Marketing and Communications teams deliver personalised, data-driven campaigns across multiple channels while we manage the technical aspects of your platform. Here’s how it benefits your team:
- Access new features - Your team can continually access new features to experiment and implement new marketing strategies.
- Seamless integration - A managed platform enables quicker integration with CRM, email marketing, and other third-party tools.
- Channel consistency - Your team can manage and coordinate content across multiple channels, ensuring brand consistency and integrated marketing efforts.
- Focus on strategy - Everyone can focus on crafting campaigns, messaging, and strategies without being bogged down by technical maintenance or troubleshooting.
Platform management ensures the DXP and related services operate smoothly for the Technology and Support teams. Here’s how it benefits your team:
- Proactive maintenance - Planned updates, patches, and upgrades to keep the platform secure and running efficiently.
- Continuous monitoring - Intelligent monitoring of performance, availability, and security.
- Seamless integration - Management of integrations with other systems to ensure data flows smoothly across platforms.
- Scalability support - Ensure the platform can scale to meet growing demand without compromising performance.
- Security & Compliance - Implement and maintain security measures to protect data and systems.
- Budget planning - regular expenditure reviews and planning for the upcoming year.